Frequently Asked Questions
We ship our charcuterie and gourmet foods from our warehouse in Pennsylvania to all 50 states within 2 business days via FedEx delivery. Shipping fees are based on your delivery address (Ground: $9.99, Express: $49.99). Note that there is no Express shipping from Thursday to Sunday.
Also, we are unable to deliver orders to PO Box addresses and international addresses.
Your order can be delivered from Tuesday to Friday (except in cases where FedEx is observing a holiday/black out day). If you live within our Ground shipment zone, you may also receive packages on Saturday. Please refer to our Shipping Policy page for our map.
Your order will be handpicked from the stock kept in our cold storage. It will be carefully packaged in an insulated box with reusable ice/gel packs designed to keep your products cold inside and in good condition for 48 hours (for our guaranteed 2-day delivery window), and up to 72 hours (approximately 3 days) from the fall through spring/winter. If your order is not delivered within 2 days (for perishable goods), please contact us immediately.
If you purchased a product that is not currently in stock, we will contact you with the expected delivery date in our warehouse as soon as that information is available. Usually, the product that is unavailable will be shipped within 5 (business?) days of order being placed.
ORDER STATUS UPDATE
We ship all our orders via FedEx. When your order is marked as fulfilled, you will receive an email with the tracking number. Please make sure your email address that you used to place the order is correct and the one that you use to keep track of online orders, so you do not miss it!
It is likely that your order was not picked up by FedEx at our premises and/or FedEx is in the process of updating its website. After receiving your shipping confirmation email, it may sometimes take a few hours for your tracking information to appear on the FedEx website and/or show the status/movement of your shipment.
Orders placed by 4pm will be processed beginning the next morning. Sometimes we experience delays due to high order volumes, or if we are waiting on our kitchens to send more product to the warehouse. If we cannot fulfill your order within maximum 2 business days, we will let you know! If we missed a deadline and the order has yet to be fulfilled, you can request a refund and we will not ship the order.
For all items requiring refrigeration: once we ship your order, it will be shipped from the warehouse to arrive at your address within 2 business days.
If placing an order for a holiday event, we recommend a minimum of 10 days in advance. Holidays slots will run out quickly. For instance, to guarantee Christmas delivery, your order must be placed by no later than December 14th for standard shipping. Any order received between December 14th and December 18th must be upgraded to express shipping to guarantee delivery before Christmas.
If you need to add/remove a product, change the quantity, add a note, or change the shipping address, you should contact Customer Service immediately. Provided your order has not already been packed and/or left our facility, we will make every effort to accommodate your request.
Unfortunately, we are unable to accept returns on any items due to safe handling concerns.
We want you to love each product that is selected in our Bundles. If you have an allergy or a particular item that you do not want us to include in your order, please let us know after purchase by forwarding your confirmation email to customer support with your request. We can swap out any item but at this time we cannot change your order before purchase.
Just send us your request and we will handle it!
Due to high order volumes, we cannot process orders on the phone. However, we will accommodate special requests and can take orders via phone for wholesale items. Please note that orders taken via phone require an email address and phone number to process.
We guarantee 34 weeks shelf life. If you receive a product with expiration date that is within 34 weeks, please contact us immediately with a photo of the packaging and we will send you a replacement!
The product is good for 30 days in the fridge after thawed.
For the best flavor, we recommend enjoying our charcuterie within one week of opening. Pate can be stored in the fridge tightly wrapped. After opening, cover areas that are exposed to air with cellophane and place in your refrigerator.
All perishable items should be stored at a temperature of 38F. Our shelf stable items (8oz saucissons and accompaniments) are safe to consume above this temperature. During the fall and winter months, you should not have this issue so do not worry!
- If your gel packs arrive melted but the inside of your box is still cool to the touch: the products are safe to eat.
- If you order during the spring and summer and the inside of your package has completely melted and/or the contents are room temperature: discard your perishable items and immediately let us know!
We do not recommend freezing our charcuterie, since defrosting will negatively impact the texture.
Our Sous-Vide Egg Bites can be safely stored in the freezer for up to 3 months. To consume, thaw in the refrigerator overnight.
Yes! If you ordered our frozen Sous-Vide Egg Bites and they arrived thawed but still cold, you can refreeze them safely. We do not freeze any of our other products.
Yes, we do! Most of our charcuterie is gluten-free, and you can find that information on our product pages. We also sell vegetarian Egg Bites, and a Vegan Terrine.
At Three Little Pigs, we also sell pork-free items in each category! Please refer to individual product pages for more information.
Three Little Pigs is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question - which is why we strongly urge you to check and verify all addresses and zip codes carefully when placing your order.
If there was an error in the address that was sent to FedEx and noted on your order fulfilment email, that does not match the address you gave us at checkout, please contact us immediately.
If you never received your order, or if your order was lost or stolen, please contact us 24 hours after the confirmed delivery date and we will file a claim with FedEx.
Please contact customer support immediately with your order number and as much detail as possible, including a photo of what you received, and we will try to fix the issue as quickly as we can!